Date of Award
Master of Science (MS)
Kinesiology, Health, and Sport Science
Richard Hsiao, Ph.D.
Robert E. Alman, D.Ed.
Joshua L. Castle, Ph.D.
This study investigated the satisfaction levels of older adult members at the James G. Mill Fitness Center, located in Indiana, Pennsylvania. The modified survey included aspects of a customer satisfaction survey (Theodorakis, Alexandris, Rodriguez, & Sarmento, 2004). As well as the Service Quality Assessment Scale (Lam, Zhang, & Jensen, 2005). The questionnaire was designed to measure satisfaction level between various service elements.
There has been previous research conducted on measuring satisfaction level of health and fitness clubs. However, little research has been conducted on members of the age of 60 and above, in a university setting.
This study is designed to provide unique research on older adult members’ satisfaction level in a university fitness center. For data analyzation, descriptive statistics and chi-square of independence tests were performed. It was found for the demographics that there were no significant differences between gender, as well as membership type.
Rauso, Darin Joseph, "The Investigation of Client Satisfaction Level Among Older Adult Members of a University Based Fitness Center" (2016). Theses and Dissertations. 1391.