Date of Award

1-10-2011

Document Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

Department

Sociology

First Advisor

Thomas Nowak, Ph.D.

Second Advisor

Alex Heckert, Ph.D.

Third Advisor

Valerie Gunter, Ph.D.

Abstract

The current study begins to close a gap in the restaurant industry literature that fails to recognize the independently operated restaurants as a viable resource for industry data. The majority of employee job satisfaction literature in the restaurant industry gathers data from corporate run, chain restaurants. This study aims to bring the independent restaurants to the forefront of industry discussions in regards to employee job satisfaction of front-of-the house (FOH) employees in full-service, casual dining restaurants. The Minnesota Satisfaction Questionnaire’s extrinsic and intrinsic job satisfaction scales were used as the primary evaluation tool in determining FOH job satisfaction levels. The data analysis resulted in the development of job satisfaction scales that could be used as unique job satisfaction indicators for future research in the restaurant industry.

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