Date of Award


Document Type


Degree Name

Doctor of Education (Ded)


Professional Studies in Education

First Advisor

Cathy C. Kaufman, Ph.D.

Second Advisor

Robert Millward, D.Ed.

Third Advisor

Jennifer V. Rotigel, D.Ed.


Many great contributions have been made to the scholarly literature related to the field of organizational change. Though these contributions provide significant breadth and depth of knowledge, absent is the proverbial road map created by organizations that have successfully developed, led, and assessed the progress of significant organizational change. To create this map, this study examined a change initiative that resulted in the development of both an organization and its culture. That journey, spanning more than sixty years, was brought to life through the narratives of those present during the period of change. Emerging from their collective voices are the purposeful organizational strategies, attitudes and beliefs, and characteristics inherent to this organization's culture. When these findings are aligned with the existing body of literature, twelve human qualities become visible. It is these qualities that illuminate the pathway an organization must traverse when leading significant change. Where many theories typically separate and associate these human characteristics with smaller elements of organizational change, the findings of this study have placed them within their rightful position on center stage.